Operations
Incidents
LiveAll levelsLevel 1 · MinorLevel 2 · MajorLevel 3 · CriticalLevel 4 · VIPSearchSort: Next deadline
LEVELINCIDENTNOW WITHNEXT DEADLINE
Level 3
Vehicle theftINC-2026-0015Manual
Allié Eric Mballa · CE 418 AB
Fleet manager
+4 minoverdueBlock the car · deadline missed
Level 2
Attempted assaultINC-2026-0014From SOS
Rider Laetitia Mbezele · Allié Serge Abena · trip a59481e4
Driver supervisor
1:48leftCollect the Allié’s account
Level 1
Allié running lateINC-2026-0016Manual
Rider Grace Ebah · Allié Linda Fouda · trip 3c18d2e0
Dispatch
11 minleftUpdate the rider
Level 1
Difficult clientINC-2026-0012Manual
Rider Laetitia Mbezele · Allié Ghislain Nnanga · trip 5219
Customer service
3:40leftCall the client
Incidents
Level 2 · MajorINC-2026-0013Manual
Immobilising breakdown
Resolved 21:40 by Paul Kamga · total time 3 h 05 (target 4 h)
OpenResolvedClosed Supervisor
Waiting for closure by the dispatch supervisor. Level 2 and above need an after-action review first.
AFTER-ACTION REVIEWRequired for Level 2+
Cooling fan failed on the Mvan road; car stopped with a rider on board. Rider moved to another Allié in 9 min.
Fan relay flagged at the last inspection but not replaced.
Inspection items marked “to replace” block the car until fixed.
Fleet manager · Paul Kamga
15 Nov 2026
DEADLINES MET
First response · 3 min target 5 min
Resolution · 3 h 05 target 4 h
Tow booked · 34 min target 30 min
DISPATCH SUPERVISOR
Only the dispatch supervisor can close. Closing locks the record.
Operations
Incidents
Resolved by ops, waiting for the dispatch supervisor to close. Level 2 and above need an after-action review first.
LEVELINCIDENTRESOLVED BYCLOSURE
Level 2
Immobilising breakdownINC-2026-0013
Allié Paul Essomba · LT 512 AB · trip 169a7fe6
Paul Kamga · 21:40
Review writtenLevel 1
Minor breakdownINC-2026-0011
Allié Marc Ondoa · CE 551 KO · trip 77ab0e21
Ludovic Ewolo · 17:20
Ready to closeOperations
Incidents
LEVELINCIDENTCLOSED BYRECORD
Level 1
Difficult clientINC-2026-0010
Rider Hervé Nkou · trip 1d4c9a07
Paul Mvondo · 2 Nov, 19:12
LockedDispatch supervisor
Level 2
GPS downINC-2026-0009
Allié Hugo Nkolo · CE 612 SC
Paul Mvondo · 1 Nov, 16:40
LockedDispatch supervisor
Level 1
Lost propertyINC-2026-0007
Rider Sandrine Abega · trip 5e02b9f1
Paul Mvondo · 31 Oct, 11:05
LockedDispatch supervisor
Operations
Incidents
25 procedures are drafts and can’t be used to open an incident. 7 of them are safety scenarios.
SearchAll 42Drafts 25
Level 1 · Minor
Difficult client5 min · 5 min
Minor breakdown10 min · 2 h
Allié running late5 min · 15 min
Lost property3 min · 48 h
Level 2 · Major
Attempted assault2 min · 24 hDraft
Damage-only accident2 min · 24 hDraft
Immobilising breakdown5 min · 4 h
Vandalism15 min · 48 hDraft
GPS down10 min · 1 h
Level 3 · Critical
Armed robbery2 min · until solved
AbductionImmediate · until solvedDraft
Serious accident2 min · until solvedDraft
Vehicle fireImmediate · until solvedDraft
App unavailable2 min · 1 h
Level 4 · VIP
VIP clientAdds B2B, Legal, Comms
Level 2 · MajorDraft
Attempted assault
Level 2 (Orange)
FIRST RESPONSE2 min
geolocation
RESOLUTION24 h
follow-up
AFTER-ACTION REVIEWRequired
Level 2+
START WHEN
Make people safe straight away and collect the facts.
DONE WHEN
People safe, incident documented, authorities contacted if needed.
Allié / RiderDispatchDriver supervisorCustomer service
STEPS1DispatchLocate the vehicle and follow the live position.
2DispatchReach the rider and the Allié; check they are safe.
3Driver supervisorCollect the Allié’s account and dash-cam video.
4Driver supervisorDecide if the Allié can keep driving today.
5Customer serviceCall the rider back and record her account.
6Customer serviceWrite the incident report; attach evidence.